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Finding the best help desk software is never easy. There are lots of support ticked solutions.

But until you test them on your users and on your staff, you can’t know for sure which one is the best fit for your company.

One of the company’s top priorities, whether we talk about small or midsize business or about large business, is keeping the employees and customers happy.

Service management and customer service businesses are functioning thanks to the correct help desk software.

Regardless of whether you own small, medium or a large business, it is very important for you to choose the nest help desk software which will satisfy your business’s special requirements.

Luckily for the all of the business owners, you have so many choices as there is a huge number of help desk software accessible. Some options are better for SMBs (small to midsize businesses), and some are better suited for larger companies.

Freshdesk

If you want to have a perfect support of your business, Freshdesk, as a completely developed cloud based client support, will be just perfect for your business.

As it is built with an accent on usability, this helpdesk ticket software is a completely customizable and it also offers all the features that one business needs to impress its clients, strong multi channel ability, combined game mechanics to fit the agent quality, great automation and much more.

HappyFox

As helpdesk software goes, this software is providing the functionality that you will want from ticket management software without needing much of the management expenses. Both the day to day management and the initial set up process can be made by somebody that hasn’t much tech experience.

This is very good for the small businesses that are searching for large business help desk functionality. Even if it starts with $19 per month per user, HappyFox is one of the systems that have huge number of complete ticket management apps, which is why it is our winner choice in this help desk software list.

Desk.com

With this support desk software a company team can immediately start assigning tickets and logging calls. This is definitely the best thing about this site.

Also, your company can easily set up a marked self support center, permitting the employees and customers to place the tickets via a web portal, decreasing the calls and providing end users the benefit of demanding support without operating via an agent.

Expected characteristics for Desk are including the opportunity management, providing supporting agents that reveal sales chances to immediately transfer them to sales team division. The pricing starts from $25/month per agent, which incorporates primary reporting and complete standard features.

Kayako

Same like Desk.com, this software has a fast set up process that is working straight from the cloud without required installation. Kayako is more than 10 years in this industry and it has become the best support ticket system especially for the small businesses.

Their email integration is allowing the help desk workers to skip the job of manual entering tickets that are sent by email. Also, by using their live chat feature, you can monitor client activity on your website and also assist them when you think that they might need some help. The pricing is starting from $24/month for agent.

Jira

For software developing teams, Jira gives an excellent idea to build in problem reporting. Companies can create workflows to trace bug fixes and also follow the development of all tasks.

Here you can find more than six hundreds add-ons and plug-ins to make it easy to get Jira to work with a company’s unique software models. The pricing starts from $10/month for up to 10 users.

Vivantio Pro

Vivantio Pro is available as deployed locally on your firewall or as a cloud app. This is a big platform that acceded to enterprise grade IT help desk software and client service desk software qualities, both for its reporting and architecture that was refreshingly detailed in contrast with their competition.

Vivantio Pro does this by presenting features pointed at the help desk and client service desk requirements of larger companies, incorporating a database, role-based security, and also IT asset administration that’s much more than a bolt-on solution.

As a matter of fact, Vivantio’s asset administration skills incorporate features such as customizable and comprehensive CMDB and asset development skills. All of that is combined with adjustable combination with different apps that your company might be practicing, like CRM client relationship management or social media.

Agiloft

This helpdesk software is offering a huge number of products all of which have been made upon the same programming support with a firm accent about the basic database. Combining new areas to a form is something similar like combining an area to a database record; therefore if you’re satisfied with doing that, you will feel good with every Agiloft product.

You don’t need to be a database programmer to make these changes as the organization has considerably simplified the method for the usage of their web-based UI-user interface.

ServiceDesk Plus

The pricing of this helpdesk software from ManageEngine, now known as Zoho organization, starts from $395 for two technician license and 250 nodes in the Pro edition. This package is one of the best mature packages of all in the products you will find in this list.

That is obvious in its extent of features, their focus on ITIL – Information Technology Infrastructure Library abilities, and particularly in their own premises only deployment adjustment. Nevertheless, in 2016, the organization started offering SDP in a cloud build deployment; even so, you will want to reach ManageEngine for more pricing information.

The organization additionally offers a version of SDP especially for MSPs – managed service providers.

Zendesk

This is maybe one of the best helpdesk solutions that are available on the market. Zendesk, as a very good app, is utilized by a huge number of businesses both small and big.

Still, you can find the version that we tested for just $5 per month per user, but most of their users are not starting with this price.

Cayzu

This helpdesk software is a powerful rival in the web-based helpdesk market, both due to its pricing and feature set.

Cayzu’s support for various marks or products linked with strong social integration is making it an excellent tool for businesses that are looking to increase their current client service, whilst its deployment as a cloud service implies that it might be an adequate solution for small and also midsized businesses (SMBs) that don’t want to extend helpdesk software onsite.

However, it stays away behind the competition slightly when it comes to reporting and automation.

Spiceworks

This helpdesk software is a free tool that incorporates ticket tracking and real-time system monitoring. In case that some unusual activity is identified, selected employees will be informed so they can take some action.

Spiceworks can additionally track devices over a whole organization to assist with your inventory. Whilst this solution is cloud based, some solutions such as the network monitor will require being installed at the server level.

Help Scout

Help Scout’s workflows are making it a very helpful solution for companies that automatically get tickets via email. Courses can be set-up to mechanically attach specific issues to specific employees, improving the response times.

Issues can likewise be set to mechanically increase in case that they haven’t been fixed within a particularized timeframe. The price of $15/monthly per user includes countless emails and storage, reports, third-party integrations, and satisfaction ratings.

Web Help Desk

One of the features of the SolarWinds’ helpdesk software is the IT help desk that is a web based ticketing software for companies. This software includes, IT change control, built-in database, tracking and alerts for Service Level Agreements, and also reports.

Web Help Desk can examine a company’s network and can also track tools for record purposes, incorporating signals for guarantee expirations. This solution indicates its change administration feature that enables users to quickly track and control the status of their personal tickets. The pricing starts from $695 per one seat, with customized prices for bigger organizations.

Important Skills

All of the help desk solutions that are tested are containing important skills as to make the category as equal as the most basic of helpdesk apps. Some of these basic skills include providing the agents with the ability to make support tickets, edit them, and then close them when the question or issue is resolved.

The ticket handling and if they do that well or not, was one of the important standards that we had in mind whilst testing the help desk software in this list. Another important feature that is common to all of the help desk software is including the capability to take tickets by e-mail.

And last but not least, almost all of the help desk software has a knowledge base that is giving distinctive content for customers and agents.

Another important feature of any help desk app is the capability to interact with different apps. The information collected by help desk consoles may be priceless to some other fields of the medium business.

For instance, in case that you’re utilizing your help desk app to manage client service calls about an item or service the business is selling then the information the system produces can provide a serious increase to your CRM (customer relationship management) database, therefore empowering your sales employees.

In case that you’re utilizing social media as a help desk channel, then getting certain your social media management tools are following client interactions is an extra great information source.

You might think that all the help desk software apps are very same in the market, yet there are really quite distinctive from one another in terms of functionalities, features and pricing methodologies.

If you read this guide for the best help desk software, you will probably have better understanding for the issues that you should consider before purchasing an IT help desk solutions for your business, whether we are talking about small, medium or large organization.

Use free trial as to see which product is best for you

Begin with your search by using the free trials that the sites are offering. In this way you will get the chance to test all the important features of each site before spending money on it.

Also, if there is some problem with the software you will spot it immediately.

Target Business

Small businesses are utilizing help desk software about client service and technical support.
IT organizations are using help desk software as to keep their client support organized and efficient.
Call centers are using help desk software for client support.
Third-party BPOs are the main users of the help desk systems.

Help Desk Software for Companies

Large companies are in continuous requirement of an elegant and smart help desk solution as to increase client relationships and to get the legit rank of their labels more stable. Thanks to the help desk systems and their excellent characteristics that companies relate psychologically to their end users, and also get to know how they actually think and what they are expecting.

Meanwhile, they utilize them to streamline client relationships and classify issues and questions the way all solid organizations should. Therefore, they develop a better name by saving instead of spending money, and also they get to know all business sideways which can be utilized to increase their profit.

Main Functionalities:

Integrated life chat
Ticket, Issue Management and Service Request
Knowledge base
Built in Phone Support
Community Forums
Notice Board, Updates
Custom Service Level Agreements (SLAs)
Log Book
Mobile Apps
Analytics and Reporting

Extra Characteristics:

Automatic Notifications
Auto Attendant
ACD – Automatic Call Distributor
Call Center Software
Expense/Budget Tracking
Collaboration Tools
Call Management
Customer Management
Custom Forms/Fields
Customer Portal
Document Sharing/Management
Dashboards
Internal Message/Instant Message
Ecommerce Integration
Mobile App
IVR – Interactive Voice Response
Project Portfolio Management
Multi-language Support
Real-time Analysis
Quality Assurance
SLA Management
Regulatory Compliance Management
Voicemail to mail
Surveys

Conclusion:

When you are searching for help desk software, it is very important for you to purchase and install the right software as to establish better quality standards for your company. Thanks to the latest tech innovations integrated with customized support solutions, the online client support software on this list, have the capability to transform the way your clients engage with marketing organizations.

If they are utilized in a correct way, the ticketing software cannot just improve the client satisfaction but likewise can improve the financial criteria of your marketing organization. Therefore, it can be well said that in time, the utilization of help desk software is a necessity if you desire your company to increase in no time!

If you liked this article about help desk software, you should check out these articles as well:

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