Every business owner worth his (or her) money knows that the customer is always right. And for those who work in supplying services for clients also know that the he is very aware that he’s never wrong.
Naturally, even with the best intentions from both sides, a business relationship can quickly go south if there are any communication problems between the supplier and the buyer. The best way to manage your relationship with your clients is by using an online help desk that will provide you both with a structured and easy to use medium where customers can post any issues they encounter and receive support straight from the provider.
By posting these tickets and receiving feedback on them as fast as possible, clients will be assured that their provider is doing his best to supply their every need.
Naturally, there’s a reason why there are businesses out there that already offer their clients an online help desk and that reason is the fact that for a long time, setting up a ticketing system was very expensive and took quite a bit of time.
Luckily, that’s not the case anymore. WPHelpDesk is a plug in for WordPress that will help you set up and launch your online help desk in no time. It will provide you with all the tools you need to organize and manage all customer tickets and respond to them efficiently.
WPHelpDesk has been designed and developed in order to be able to integrate effortlessly with WordPress and allow you to have an online help desk in the shortest amount of time.
This plug in will make it easy for your clients to go online and post their issues, by simply filling in a few of fields, giving you an explanation of what the problem is and posting it. In addition to this, they can choose whether they’d like to receive the reply via email or through the ticketing service.
Your employees (or yourself, if you’re the ‘hands-on’ type) will be able to reply to customer tickets with ease, assign it to themselves or someone who has more experience with a certain type of issue, manage the issue’s status, see when it was last modified or convert any one of the comments into a new ticket all with only a few clicks.
You’ll always be kept informed about what’s happening with tickets via email and you’ll receive a notice if there’s already a Draft from someone else from your team on the ticket you’re working on or whether someone else is viewing it at the same time you are.
Also, WPHelpDesk has integrated a very useful autosave feature that saves your ticket or email every 30 seconds, so you’re sure that you won’t loose your work ever again. And in order to be sure that no potentially harmful data is inserted into your database, WPHelpDesk uses special hooks and filters on all messages or tickets before storing them into the database.
One of the most useful features WPHelpDesk offers its users is the Advanced search that allows you to define your search by ticket message, email from or to and message content. You can be sure that this will be one of the most used tools within your online help desk as it will help employees and clients find what they’re looking for in the shortest amount of time.
In addition to all of this, WPHelpDesk has made it easy for you to configure the way your online ticketing service will work. All you have to do is navigate to the Config option in your side menu and you’ll be able to customize your email template, select providers and configure your outgoing and incoming mail and create as may email templates as you see fit.
In conclusion, setting up an online help desk for your business has never been easier and, seeing as your relationship with your clients can only improve from its use, what are you waiting for? Go to WPHelpDesk’s website now and get started.
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